Terms & Conditions
All bookings are subject to our terms and conditions
About Us
We are Yorjunk Limited, a company registered in England under company number 12732750 and with
our registered office at Unit A, James Carter Road, Mildenhall, Suffolk, IP28 7DE. Our waste carriers
license is CBDU422444.
Basis of Sale
1. The whole of the agreement between the customer and Yorjunk shall be set out in these terms
and conditions to the exclusion of all other terms and conditions.
1.1.Where we are able to provide a quote for our services without first needing to inspect
the location where our services are to be provided then a contract shall be created
between us on your acceptance of our quote, whether by telephone or email or
otherwise.
1.2.We reserve the right to vary our quoted price if at the time of collection the information
you provided to us at the time of quotation was incomplete or inaccurate. We reserve
the right to vary any quoted price if, during the process of the collection, new
information regarding the nature of the waste becomes apparent whether or not this
could have been ascertained at the start of the process. Any cost provided in advance of
the collection will normally be an estimate only.
1.3.By sending pictures of items for the purposes of receiving a quote, you grant us
permission to share and use these pictures/videos on, but not limited to, our website,
social media platforms and publications.
1.4.By booking with us, you expressly grant us permission to take before and after pictures/
videos of the collection we carry out, to share and use on, but not limited to, our
website, social media and publications.
Provision of Services
2. Unless we are prevented from doing so by a Force Majeure Event, we will provide services with
reasonable care and skill.
2.1.We will make every effort to provide the services on removal dates provided but there
may be delays due to circumstances beyond our control. In this case we will inform you
to arrange a revised collection date as soon as reasonably possible. Where we provide
you with an estimated time of arrival this should not be construed as offering any form
of guarantee as to the time upon which we will attend to perform the collection.
2.2. You shall provide our employees with free and safe access to the location on the
premises from where the rubbish is to be removed. You shall also notify us of any
special circumstances which may be relevant to our quotation, including but not limited
to, if the rubbish is difficult to get to, if any items are large or heavy, if it involves our
staff working at height, if the rubbish is secured, if there is likely to be a dispute as to
whether the rubbish can be cleared, or if we are unable to park free of charge outside
the premises where the rubbish is to be collected from. If you do not, or you provide us
with incomplete or inaccurate information or instructions, we may cancel a collection at
any time, either on attendance at site or by giving you notice, or we may make an
additional charge of a reasonable sum to cover any extra work or costs that are
required.
2.3.In the event that we attend the premises in your absence you undertake to provide us
with the reliable means to contact you and take payment prior to the collection
proceeding. Failure to do so may result in the collection failing in which circumstances
Yorjunk Ltd is not to be held liable for any loss or damage howsoever incurred.
2.4. You confirm that you have the full authority for us to collect and dispose of the rubbish.
You shall indemnify us from and against any cost or expense we suffer or incur from any
third party as a result of your not having the authority for us to clear the rubbish
including any containers.
2.5.If we detect or suspect there may be any asbestos, syringes, drug paraphernalia or other
hazardous or dangerous substances or materials on site we may at our sole discretion,
immediately vacate the premises, and will not be responsible for further collection and
disposal. In such circumstances you shall still be fully liable to pay for our attendance in
full and for any waste already removed.
2.6.If we need to engage expert services to remove such materials already loaded onto our
trucks, or having been tipped at a transfer station, we reserve the right to charge you for
such services, if at the time of removal we were unaware of any asbestos or other
hazardous or dangerous substances or materials in what has been removed. You shall
indemnify us from and against any cost or expense we suffer or incur from any third
party as a result of us transferring hazardous material to a transfer station where we
were unaware of the presence of such material at the time of the transfer.
2.7.We will agree to email a Waste Transfer Note and receipt after the collection is
complete. We do not agree to provide any further documentation other that at our
discretion and we reserve the right to charge an administration fee for any documents
that we provide other than a standard Waste Transfer Note. It is the waste producers
responsibility to provide a Waste Transfer Note and the producer of the waste should
retain this document for at least two years. Where we have the Waste Transfer Note
stored, we will provide a single copy on request for a period of two years after the
collection, but we reserve the right to charge a reasonable administration fee for
multiple documents or for requests that we consider to be unreasonable or vexatious.
2.8.Any sharp or dangerous objects e.g. knives and broken glass should be separately stored
in an appropriate container by you before we arrive for the collection. Under no
circumstances should sharp objects be stored in bags. This requirement is for the safety
of our staff.
2.9. The following waste items are not accepted unless we have stated otherwise: batteries,
tyres, liquids/paints/solvents, asbestos, plasterboard, gas bottles, fluorescent tubes or
loft insulation.
Payment and Price
3. We do not currently charge VAT on our service.ย Payment must be made before or at the time of the clearance unless a later payment date has been agreed in advance in writing. In the event payment is not made, any waste collected may be returned to the producer.3.1.Our primary pricing method is to charge for each collection by attendance fee/Call Out Fee and then
by the cubic yard weighing cumulatively up to a fixed amount per cubic yard taken as an
average over the whole collection. As it is impossible to weigh waste in situ, the price
quoted may be based solely on our visual estimate of the weight of the waste to be
removed. The current weight allowance is published on our website and may vary
subject to special agreement.
3.2.In addition, for non-account customers an attendance fee will be taken at the time of
booking. In consideration of this payment a vehicle will attend the site where the waste
is located, however the payment does not guarantee that any work will be carried out.
This fee is for attendance only, and no amount of waste removal is included.
3.3.Payment must be made at the time of collection unless the work is being carried out on
behalf of an account holder, or a prior agreement has been made. In the event payment
is not made, any waste collected may be returned to the producer. Payments not made
within 14 days of the collection date or on the due date for account holders will incur an
administration fee of ยฃ40 for invoices up to ยฃ999.99; ยฃ70 for invoices up to ยฃ9,999.99
and ยฃ100 for invoices over ยฃ10,000.00. We reserve the right to charge interest on any
unpaid balance at the rate of 8% above the base rate as set from time to time by The
Bank of England. We do not assume ownership of any waste collected until payment for
the collection has been made and a transfer note has been provided to the customer.
3.4.We may invoice you at any time after we have provided the services. Invoices must be
paid within 30 calendar days of the date of the invoice save by prior agreement. Invoices
to customers who do not have a prior credit account arrangement with Yorjunk Ltd. are
due to be paid upon receipt.
3.5. Time for payment of our invoices shall be of the essence of the contract.
3.6.Without limiting any other remedies or rights that we may have, if you do not pay us on
time, we may cancel or suspend our performance of any other further services to you
until you have paid the outstanding amounts.
3.7.We may from time to time carrying out credit checks with credit reference or other
agencies to establish the current credit status of account holders. Should the credit
status of an account holder diminish or change in any way that we consider to be
adverse then we reserve the right to lessen the credit amount offered or to close the
account. In the event that we change the amount of credit offered then the balance of
outstanding credit over that amount will immediately become due and we will be
entitled to treat the overdue amount as if it had become overdue in the normal way.
3.8.We reserve the right to close your account at any time without notice if, in our sole
opinion, the account holder or any representative or agent of account holder has been,
or is suspected of having been party to bribery, corruption, illegal practices, solicitation
of companies that hold accounts with Yorjunk, solicitation or offers of employment to
current Yorjunk staff or any other act that may be considered by us to be to the
detriment of Yorjunk Ltd. Should we close your account then we may at our sole
discretion make an immediate demand for all payments for collections as yet unpaid, to
be paid within 14 days of the date of demand whether invoiced at the time of account
closure or not. For clarity, we will be entitled to require all collections undertaken
before the date of account closure, whenever normally due to be paid within 14 days of
account closure.
3.9. You shall pay all amounts due in full without any deduction or withholding except as
required by law and you shall not be entitled to assert any credit, set-off or counterclaim
against us in order to justify withholding payment of any such amount in whole or in
part. Should any amount due become over 7 days overdue then we reserve the right to
require immediate payment of all amounts due regardless of the due date on the
invoice.
Cancellations and Charges
4. We may, at our discretion refund the attendance fee/call out fee if you wish to cancel a booked collection
provided such a request to do so is received at any time on the business day preceding the date
of the collection by email sent to info@yorjunk.co.uk or by telephoning our customer support
centre on 01603 60 40 11.
4.1.Where you may be deemed to be contracting as a โconsumerโ then you will additionally
have the right to cancel a booking at any time up to the end of fourteen days after the
day on which the contract is concluded, subject to the following provisions.
(a) You do not have the right to cancel the contract if the supply of our services begins
with your agreement before the end of the fourteenth day cancellation period. It is
assumed we have your agreement if we are required to carry out our work within this
period.
(b) To exercise the statutory right of cancellation, you must provide us with written
notice.
4.2.If we are unable to remove any items from the premises as, for example, they are too
large to fit through the doorways, then if we agree, in our discretion, to try and
dismantle the item e.g. remove legs from tables, in order to try and get the item to fit
through the doorway, if we are still unable to remove the item from the premises, then
we shall not be responsible for the reassembly of such an item.
Wasted Journey Fees
YorJunk Ltd calculate the costs of a wasted journey as ยฃ50 to be paid as a result of a wasted journey.
A wasted journey occurs when:
- Operatives attend a scheduled collection and the waste is not accessible โ Or nobody is present to grant access to the waste.
- Operatives attend and cannot complete a scheduled collection because the items are not dismantled and can’t be removed without risking damage to the property.
For example:
Sofas
Beds
Large dressers, display cabinets etc
Feet and arms removed from furniture (if required)ย ย ย
- The waste has been removed by other means, YorJunk Ltd have not been notified, operatives attend and cannot complete a scheduled collection.
- YorJunk Ltd have not been notified of a cancellation and operatives attend as per booking.
- Operatives are en-route to make a scheduled collection but a cancellation is made
- The waste to be collected is not as it was originally described/quoted for and the customer does not agree to pay the adjusted price
- The customer is abusive to staff and operatives and the decisions is made for the operative to leave for their safety.
4.3.We allocate 5 minutes for removal to our vehicle for each cubic yard of rubbish at the
premises specified together with 5 minutes for our vehicle team to make their initial
assessment of the job. Where it takes us longer than the allocated time for the allocated
amount of storage space on a truck (which may differ from the amount of space it takes
up when stored) we reserve the right to charge for each additional minute of labour at
such rates as displayed on the Companyโs website from time to time.
4.4.If in the sole judgement of our vehicle team the weight of the collection exceeds the
weight allowance per cubic yard published on our website, we reserve the right to
charge for the whole collection by weight.
4.5.โDifficult wasteโ (including but not limited to fridges and car tires) is charged at such
rates as displayed on the Companyโs website from time to time.
4.6.Projected time for the collection, and measurements of weight and volume are all
assessed by our vehicle team at their absolute discretion at the start of the collection.
We reserve the right to apply additional charges throughout the job and at its
conclusion.
Limitation of Liability
5. Yorjunk will accept no liability for the implied legality of any service that we carry out. No
opinion or purported advice offered by any Yorjunk employee or agent should be relied upon in
the assessment of legal compliance. By carrying out any service as instructed by a customer we
do not convey any warranty of legality of the service in any way. The customer should ensure
that any instructions given to us are lawful and the customer agrees to indemnify Yorjunk
against any losses or liabilities arising from dispute of property or any other legal dispute.
5.1. This clause does not exclude or limit in any way our liability for (a) death or personal
injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any
breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section
2 of the Supply of Goods and Services Act 1982.
5.2. Subject to the preceding, under no circumstances whatsoever shall we be liable to you,
whether in contract, tort (including negligence), breach of statutory duty, or otherwise,
for any loss of profit, or any indirect or consequential loss arising under or in connection
with the contract; and (b) our total liability to you in respect of all other losses arising
under or in connection with the contract, whether in contract, tort (including
negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the
price of our services under the contract in question.
5.3.Due to the nature of the service we cannot guarantee that no damage to property will
occur during the clearance process. The customer should inspect the working area once
our clearance is complete and notify the team of any damage before the team have left
the site. Any such damage must also be notified in writing to Yorjunk within 7 days of
completion of the site clearance. We will not accept liability for any damage that is not
notified to us within this time.
5.4.If Yorjunk is found to be liable in respect of any loss or damage to the customers
property, the extent of our liability will be limited to the retail cost of replacement of
the damaged property.
5.5. The customer shall give Yorjunk a reasonable opportunity to remedy any matter for
which Yorjunk is liable before the customer incurs any costs and/or expenses in
remedying the matter themselves. If the customer does not so, Yorjunk shall have no
liability to the customer.
5.6. Yorjunk shall have no liability to the customer for any consequential losses (including
loss of profits and/or damage to good will), economic and/or other similar losses,
special damages and other direct and indirect losses or for business interruption, loss of
business or loss of opportunity.
Events Outside Our Control
6. We will not be liable or responsible for any failure to perform, or delay in performance of, any of
our obligations under these Terms that is caused by events outside our reasonable control
(Force Majeure Event).
6.1.A Force Majeure Event includes any act, event, non-occurrence, omission or accident
beyond our reasonable control and includes, in particular (without limitation), the
following (a) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack,
war (whether declared or not) or threat or preparation for war; (b) fire, explosion,
storm, flood, earthquake, subsidence, epidemic/pandemic or other natural disaster; (c)
impossibility of the use of railways, shipping, aircraft, motor transport or other means of
public or private transport; (d) impossibility of the use of public or private
telecommunications networks.
6.2.Our obligations under these Terms are suspended for the period that the Force Majeure
Event continues, and we will extend the time to perform these obligations for the
duration of that period. We will take reasonable steps to bring the Force Majeure Event
to a close or to find a solution by which our obligations under these Terms can be
performed despite the Force Majeure Event.
Termination
7. We may terminate the arrangement between us at any time.
7.1. Termination will not affect either partyโs outstanding rights or duties, including our right
to recover from you any money you owe us under these Terms.
Assignment
8. You may not transfer any of your rights or obligations under these Terms to another person
without our prior written consent, which we will not withhold unreasonably. We can transfer all
or any of our rights and obligations under these Terms to another organisation, but this will not
affect your rights under these Terms.
Notices
9. All notices sent by you to us must be sent to us at Yorjunk Limited, Unit A, James Carter Road,
Mildenhall, Suffolk, IP28 7DE and/or emailed to info@yorjunk.co.uk. We may give notice to you
at either the e-mail or postal address you provide to us at the time of booking. Notice will be
deemed received and properly served 24 hours after an e-mail is sent or three days after the
date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in
the case of a letter, that the letter was properly addressed, stamped and placed in the post and,
in the case of an email that the email was sent to the specified e-mail address of the addressee.
Data Protection
10. We will only use the personal information you provide to us to provide the services, or to inform
you about similar services which we provide, unless you tell us that you do not want to receive
this information. Please see our Privacy Policy on our website.
10.1.For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
- soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us and book a service or enquire for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
- for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
- if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To withdraw your consent, simply press the “unsubscribe” button on our emails, or email info@yorjunk.co.uk.
10.2. You acknowledge and agree that we may pass your details to credit reference agencies.
10.3. You acknowledge that we may share your data with any party listed in our registration as a
data controller in full compliance with all aspects of the data protection act.
General
11. If any court or competent authority decides that any of the provisions of these Terms are
invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed
from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
12.1. If we fail, at any time while these Terms are in force, to insist that you perform any of
your obligations under these Terms, or if we do not exercise any of our rights or remedies
under these Terms, that will not mean that we have waived such rights or remedies and will
not mean that you do not have to comply with those obligations. If we do waive a default by
you that will not mean that we will automatically waive any subsequent default by you. No
waiver by us of any of these Terms shall be effective unless we expressly say that it is a
waiver and we tell you so in writing.
12.2.A person who is not party to these Terms shall not have any rights under or in
connection with them under the Contracts (Rights of Third Parties) Act 1999. These Terms
shall be governed by English law and you and we both agree to the exclusive jurisdiction of
the English courts.